Privacy Policy

1. Who we are

This Privacy Policy explains how Golden Age Senior Living handles information connected with this website. Golden Age Senior Living operates residential care homes in Alameda, California.

2. Information you choose to provide

If you telephone or email us, we receive the information you choose to share, such as your name, contact information, questions, communication preference, and information relevant to a possible care conversation. Ordinary email may not be secure. Do not send Social Security numbers, insurance numbers, financial account information, medication lists, detailed medical records, or other highly sensitive information by ordinary email or through the website.

3. Care-Fit information

The Care-Fit screening runs within your browser. The current website does not send your selections or result to Golden Age Senior Living, does not create an account, and does not save those answers on our server. If you contact us afterward, you decide what information to share.

4. Accessibility preferences stored on your device

If you use the website's accessibility options—such as larger text, higher contrast, underlined links, reduced motion, or written-communication mode—the website uses browser local storage to remember those choices on that device. These settings do not identify you and are not transmitted to Golden Age Senior Living by the website. You can use “Reset all options,” clear site data in your browser, or change browser settings to remove them.

5. Technical information

Like most hosted websites, hosting and network providers may automatically process limited technical information needed to deliver and protect the website, such as an Internet Protocol address, browser or device information, requested pages, timestamps, and security logs. Those providers process information under their own terms and privacy practices. Golden Age Senior Living does not currently use this website for targeted advertising or sell personal information collected through it.

6. How information is used

Information you provide directly may be used to respond to questions, discuss availability, arrange a tour or assessment, communicate in your requested format, evaluate whether to continue a care conversation, maintain appropriate business records, protect safety and security, and comply with legal or regulatory obligations.

7. When information may be shared

We may share information with service providers that help us operate or communicate, when you ask or authorize us to do so, or when disclosure is reasonably necessary to comply with law, licensing or regulatory duties, protect a person's safety, investigate misuse, or protect legal rights. We do not sell personal information collected through this website.

8. Retention and security

We retain information that you provide directly only as reasonably necessary for the purpose for which it was received, appropriate business records, safety, dispute resolution, or legal and regulatory obligations. We use reasonable safeguards, but no website, email, storage system, or transmission method can be guaranteed completely secure.

9. Your choices and privacy requests

You may ask what personal information you have provided directly to us, request a correction, or request deletion, subject to applicable law and record-retention obligations. You may also ask us to use a particular accessible communication method. We may need to verify your identity before completing a privacy request.

10. California privacy rights

California residents may have privacy rights under laws that apply to a particular business and type of information. These can include requests to know, correct, or delete personal information and rights concerning its sale or sharing. Golden Age Senior Living does not sell or share website personal information for cross-context behavioral advertising. We will respond to applicable requests and will not discriminate against someone for exercising a privacy right.

11. Children's privacy

This website is intended for adults seeking information about senior care and is not directed to children under 13. We do not knowingly use the website to collect personal information from children under 13.

12. External links and email

Links that open an email service, telephone application, hosting service, or other third-party site are governed by that provider's privacy practices. Review those policies before providing personal information.

13. Policy changes

We may update this Privacy Policy when our website practices or legal obligations change. The effective date above identifies the current version. Material changes will be posted on this page.

14. Contact